Read the following. then answer in this assignment based on the information contained in the scenario. if you make any assumptions when answering a question, please state them clearly.
Scenario: Airport customer relations Management System
a local airport has recently upgraded its infrastructure to be able to accommodate international flights. Airport management is expecting a influx of tourists. To ensure the all round success of this new endeavour, a heavy emphasis is being placed on keeping vistors to the airport as satisfied with the airport and its ammenities as possible. To aid the maintaing good customer relations, the airport has decided to invest in the development of a new customer relations management systems, which would be accessible online via kiosks strategiacally placed around the airport as well as a downloadable mobile application.
the new system is envisioned to offer customers the following
1. Infomation: updates flights, airport amenities and services available at the airport;
2. Navigation capability: GPS
3. instant connection to medical and ambulatory services for any medical emergency.
Question 1:
Q.1.1 Conduct the necessary research, then write a report that will detail the role of
Systems analysis and Systems Design in the development of the Airport Customer
Relations Management System.
The report will be presented to the management of the airport in a bid to secure
the contract to develop the system and, as such, needs to be structured as follows:
1. Report title (1 Mark).
2. A brief explanation of what Systems Analysis and Design is. Relate your
description to the Airport Customer Relations Management System (6
Marks).
3. The importance of conducting Systems Analysis and Design properly for the
Airport Customer Relations Management System (10 Marks).
4. The activities that will be conducted as part of Systems Analysis in relation
to the development of the Airport Customer Relations Management System
(10 Marks).
5. The activities that will be conducted as part of Systems Design in relation to
the development of the Airport Customer Relations Management System
(10 Marks).
6. Motivation for the use of an iterative approach to the development of the
Airport Customer Relations Management System (10 Marks).
7. A conclusion that will not only bring together the contents of the report but
will also motivate why you should be selected to develop the new system
for the airport (13 Marks).
NOTE: Your report should be limited to a maximum of 2 pages.
Title: Role of Systems Analysis and Systems Design in the Development of the Airport Customer Relations Management System
1. Systems Analysis and Design in the context of the Airport Customer Relations Management System involves the process of analyzing the current systems, identifying the requirements of the new system, and designing a solution that meets the needs of the airport and its customers. This includes understanding the workflow of the airport operations, gathering user requirements for the customer relations system, and creating a design that will effectively provide the desired information and services to the customers.
2. Proper Systems Analysis and Design are crucial for the Airport Customer Relations Management System as it ensures that the system will meet the needs and expectations of the airport management, staff, and customers. By conducting thorough analysis, potential issues and challenges can be identified early on and resolved before they impact the system's functionality. Effective design will result in a user-friendly interface, seamless integration of features, and efficient performance of the system.
3. The activities to be conducted as part of Systems Analysis for the development of the Airport Customer Relations Management System include: conducting interviews with airport staff and customers to gather requirements, analyzing the existing systems and processes, creating use cases and scenarios to define system functionalities, and developing a requirements document that outlines the system specifications.
4. The activities to be conducted as part of Systems Design for the development of the Airport Customer Relations Management System include: creating system architecture and database design, designing the user interface for kiosks and mobile application, defining the navigation capabilities and GPS integration, and ensuring that the system is scalable and secure.
5. An iterative approach to the development of the Airport Customer Relations Management System is beneficial as it allows for continuous feedback from stakeholders, flexibility in making changes to the system design, and incremental development of features. This approach ensures that the system evolves in alignment with the changing needs of the airport and its customers, resulting in a more effective and user-friendly solution.
6. In conclusion, the successful development of the Airport Customer Relations Management System relies heavily on proper Systems Analysis and Design. By utilizing an iterative approach and following best practices in systems development, the new system will be able to meet the needs of the airport and its customers effectively. I am confident in my ability to lead the development of this system and ensure its success.