Read the following. then answer in this assignment based on the information contained in the scenario. if you make any assumptions when answering a question, please state them clearly.
Scenario: Airport customer relations Management System
a local airport has recently upgraded its infrastructure to be able to accommodate international flights. Airport management is expecting a influx of tourists. To ensure the all round success of this new endeavour, a heavy emphasis is being placed on keeping vistors to the airport as satisfied with the airport and its ammenities as possible. To aid the maintaing good customer relations, the airport has decided to invest in the development of a new customer relations management systems, which would be accessible online via kiosks strategiacally placed around the airport as well as a downloadable mobile application.
the new system is envisioned to offer customers the following
1. Infomation: updates flights, airport amenities and services available at the airport;
2. Navigation capability: GPS
3. instant connection to medical and ambulatory services for any medical emergency.
Question 1:
Conduct the necessary research, then write a report that will detail the role of
Systems analysis and Systems Design in the development of the Airport Customer
Relations Management System.
The report will be presented to the management of the airport in a bid to secure
the contract to develop the system and, as such, needs to be structured as follows:
1. Report title (1 Mark).
Title: The Role of Systems Analysis and Systems Design in the Development of the Airport Customer Relations Management System
2. Introduction (2 Marks)
The introduction will provide an overview of the project, highlighting the need for a customer relations management system at the airport to ensure visitor satisfaction and success in accommodating international flights.
3. Systems Analysis (4 Marks)
3.1 Definition and Purpose of Systems Analysis
Systems analysis involves studying the current system, identifying areas for improvement, and defining requirements for the new system. This stage ensures that the new system meets the needs of the users and the organization.
3.2 Steps in Systems Analysis
- Conducting interviews with stakeholders to gather requirements
- Analyzing the current system for strengths and weaknesses
- Developing use cases and scenarios to understand user interactions
- Identifying system constraints and limitations
4. Systems Design (4 Marks)
4.1 Definition and Purpose of Systems Design
Systems design involves creating a blueprint for the new system based on the requirements identified during the analysis phase. This stage focuses on designing the architecture, interface, and functionality of the system.
4.2 Steps in Systems Design
- Creating system design specifications based on requirements
- Designing the user interface for ease of use and accessibility
- Selecting appropriate technologies and platforms for implementation
- Developing prototypes and mock-ups for feedback and testing
5. Conclusion (1 Mark)
In conclusion, systems analysis and systems design play crucial roles in the development of the Airport Customer Relations Management System. These processes ensure that the new system is tailored to the specific requirements of the airport and its visitors, ultimately leading to improved customer satisfaction and operational efficiency.
6. References (1 Mark)
Include a list of sources consulted during the research for the report.
Total Marks: 13