COPPA (Children's Online Privacy Protection Act)
The design and programming of our website is intended to appeal to a general audience and is NOT intended for use by children under the age of 13.
Jiskha.com does not knowingly collect or store personally identifiable information from anyone under the age of 13. If we learn that personally identifiable information of an individual under 13 has been inadvertently collected by our website, we will delete this information from our systems promptly. If you believe that we have collected personally identifiable information from a visitor who is under the age of 13, please contact us to report the collection of this information.
Collection of Data from Visitors
Visitors do not need to register with our website in order to post questions and answers.
If a visitor posts a question on our website, then we collect the following information, none of which is personally identifiable information:
- First name
- Subject of the question (such as math, science, etc.)
- The homework question itself
If a visitor posts an answer on our website, then we collect the following information, none of which is personally identifiable information:
- First name
- The answer
If a visitor contacts us via email, then we store all information contained in the email, including:
- The email address of the sender
- The email addresses of any recipients
- The subject of the email
- The body of the email
- Any files which were attached to the email
Also, if a visitor contacts us via email, then we will only send them back the information that they requested.
In order to track website traffic and numerous other metrics about our visitors, we have embedded Google Analytics on our website.
For both security reasons and content moderation purposes (for example, to prevent a visitor with a persistent IP address from repeatedly posting unacceptable content), Jiskha collects the IP addresses of all visitors.
Collection of Data from Registered Users
If a visitor chooses, they may register a user account with Jiskha.com. All visitors MUST be at least 13 years old in order to create and maintain a user account on Jiskha.com.
If you are the parent or guardian of a child who is under 13 years of age who has a user account on Jiskha.com, or you believe that a specific user of Jiskha.com may be under the age of the 13, please contact us immediately.
We collect and make public the following fields from all registered users:
- display name (usually a formatted verion of the username)
- account creation date
We also collect but keep private the following fields from all registered users:
How We Use Collected Data
Information we collect is used to improve the user experience for individual visitors, improve our entire website for all visitors, and respond more efficiently to customer service requests. Information we collect is never sold to third parties for any purpose.
We use internet cookies to store user preferences for future visits.
We enable third-party vendors to place ads in various areas of our website. These vendors may use non-personally identifiable information to serve relevant ads based on a user's previous visits to our website and other websites on the internet. To learn more about this practice or to opt-out of this method of advertising, please visit https://www.networkadvertising.org/.
Third-party advertisers, such as Google AdSense, have separate and independent privacy policies, and we have no responsibility or liability for the content or activities of these sites.
Upon request, we provide site visitors with access to all information that we maintain about them. Visitors may also request to have any inaccuracies corrected in the information we stored about them.
We always use industry-standard encryption technologies when transferring data to and from our website. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server that uses an SSL certificate. We have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you at our website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change in the future, we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Changes will also be posted to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.