Assessment Method. Team planning and mind map 1 Work as a team to prepare a plan of how to manage interpersonal relationship and conflicts during your practical periods of work. Plan should be presented to rest of class with a mind map Mind map should include the following information
How you intend to encourage and contribute to team work.
2 Personal ground rules around interpersonal relationships in the workplace.
3. Strategy for identifying and managing possible conflicts:
4. Strategy for communication in the workplace How you plan to investigate organisational culture
6. List of potential customers within the workplace
7. List of possible external customers
8. List of people you can ask for advice, support or resources
9. Personal strategies around enhancing organisational image through professionalism
10 Ground rules around confidentiality and electronic data protection
Assessment Method: Team Planning and Mind Map
1. How you intend to encourage and contribute to teamwork:
- Actively listen and value others' opinions and ideas.
- Show respect for team members' contributions.
- Encourage open and honest communication.
- Collaborate with team members to set goals and work towards achieving them.
- Offer help and support to team members when needed.
- Celebrate successes as a team and recognize individual contributions.
2. Personal ground rules around interpersonal relationships in the workplace:
- Treat everyone with respect and fairness.
- Maintain a positive and professional attitude.
- Avoid gossiping or engaging in office politics.
- Practice active communication and listening skills.
- Foster a supportive and inclusive work environment.
- Keep personal and professional relationships separate.
3. Strategy for identifying and managing possible conflicts:
- Encourage open communication among team members to address conflicts early on.
- Establish and maintain clear expectations and guidelines for behavior and performance.
- Foster a culture of constructive feedback and conflict resolution.
- Utilize mediation or third-party intervention when necessary.
- Focus on finding common ground and mutually beneficial solutions.
- Regularly review and assess team dynamics and address any conflicts promptly.
4. Strategy for communication in the workplace:
- Utilize various communication channels, such as email, meetings, and messaging apps, to ensure effective and timely communication.
- Clarify expectations regarding response times and availability.
- Practice active listening and ask for clarification when needed.
- Use clear and concise language to avoid misunderstandings.
- Foster a culture of transparency and honesty in communication.
- Provide regular updates and progress reports to team members and stakeholders.
5. How you plan to investigate organizational culture:
- Observe and interact with employees at various levels of the organization.
- Attend company events and meetings to get a sense of the culture.
- Seek feedback from current and former employees.
- Research the company's values, mission, and goals.
- Connect with employees from different departments or teams to gain different perspectives.
- Analyze the company's policies, procedures, and communication channels.
6. List of potential customers within the workplace:
- Colleagues from different departments or teams.
- Managers and supervisors.
- Clients or customers that the team serves.
- Senior executives or stakeholders.
- External consultants or contractors.
7. List of possible external customers:
- Clients or customers of the organization.
- Vendors or suppliers that the team interacts with.
- Partners or affiliates of the organization.
- Regulatory bodies or agencies.
- Industry associations or professional networks.
8. List of people you can ask for advice, support, or resources:
- Mentors or senior colleagues.
- Human Resources department.
- Team members with expertise or experience in specific areas.
- Professional associations or networks.
- External consultants or experts.
- Industry experts or thought leaders.
9. Personal strategies for enhancing organizational image through professionalism:
- Dress professionally and adhere to the organization's dress code.
- Maintain a positive and enthusiastic attitude towards work.
- Be punctual and responsible for meeting deadlines.
- Demonstrate excellent work ethics and integrity.
- Continuously update and develop relevant skills and knowledge.
- Represent the organization positively in external interactions.
10. Ground rules around confidentiality and electronic data protection:
- Follow the organization's policies and procedures regarding confidentiality and data protection.
- Do not disclose sensitive or confidential information to unauthorized individuals.
- Safeguard electronic data by using secure passwords, encrypted files, and secure network connections.
- Limit access to confidential information to those who have a legitimate need to know.
- Report any breaches or potential risks to the appropriate authority.
- Stay updated on relevant laws and regulations regarding data protection and confidentiality.