Select one functionality offered by the Airport Customer Relationship
Management System. Then, propose interfaces for the use of that functionality.
Any software can be used to create the interfaces. Include screenshots of the interfaces in your design.
Once you have designed the interfaces, discuss how you addressed the following concepts in your designs:
• Usability
• Visibility
• Affordance
The functionally choose passenger..Also how to create the interface
Functionality: Passenger Check-In
Interface Design:
1. Homepage:
- The homepage should have a clear and prominent "Check-In" button for passengers to initiate the check-in process.
- Include options for passengers to enter their booking reference/confirmation number and last name for login.
2. Check-In Form:
- Create a simple and user-friendly form for passengers to enter their information.
- Include fields for passengers to select their preferred seat, request any special assistance, and add any extra luggage.
3. Boarding Pass:
- Once the check-in process is complete, passengers should be able to download and print their boarding pass directly from the interface.
- Include a clear option for passengers to receive their boarding pass via email or SMS.
Interface Screenshots:
1. Homepage:
[Homepage Screenshot]
- Image: [Insert image of the homepage with a prominent "Check-In" button]
- Description: The homepage of the Airport CRM system with a clear Call-to-Action button for passengers to start the check-in process.
2. Check-In Form:
[Check-In Form Screenshot]
- Image: [Insert image of the check-in form with fields for passenger information]
- Description: A user-friendly form for passengers to enter their details for the check-in process.
3. Boarding Pass:
[Boarding Pass Screenshot]
- Image: [Insert image of the boarding pass with an option to download or receive via email/SMS]
- Description: An example of a boarding pass generated by the Airport CRM system, with options for passengers to download or receive it electronically.
Addressing Concepts:
- Usability: The interfaces are designed with simplicity and ease of use in mind. The forms are straightforward, and the options are clear for passengers to navigate through the check-in process without confusion.
- Visibility: Important actions such as the "Check-In" button and downloading the boarding pass are clearly visible on the interfaces, making it easy for passengers to find and use them.
- Affordance: The interfaces provide clear cues for actions such as filling out the form, selecting seats, and downloading the boarding pass. Buttons and options are designed to look interactive, indicating that they can be clicked or selected to perform a specific action.