Scenario:
• You have recently appointed new employees and it has come to your attention that your new employees require training and development to assist them in using the software that is required by your organisation.
• Over the last 12 months, management has proposed changes in the software including using e-mail, capturing information/ data on MS Excel, and using MS PowerPoint for presentations.
• Based on their job descriptions, it is required of the new employees to efficiently and effectively use the computer software to complete their daily duties.
• In your groups you will need to design a training programme focusing on the following;
Criteria:
1.1. Identify the performance gap that exists in this scenario. Motivate your answer.
The performance gap that exists in this scenario is the lack of proficiency in using the necessary computer software among the new employees. This gap is evident as the employees are required to use software such as e-mail, MS Excel, and MS PowerPoint for their daily duties, but do not possess the necessary skills to do so efficiently and effectively. This lack of proficiency hinders their ability to perform their tasks fully and can result in decreased productivity and effectiveness in their roles.
It is crucial to address this performance gap through a targeted training program to ensure that the new employees have the skills and knowledge needed to effectively use the required software in their job roles. By bridging this gap, the employees will be able to carry out their responsibilities more competently and contribute to the overall success of the organization.
In summary, the performance gap in this scenario lies in the employees' lack of proficiency in using the necessary computer software, which impedes their ability to perform their duties effectively.