Question 1 (SO 2, AC 1, AC 2, AC 3)
You are required to visit an organisation which uses LAN computer network. Answer the following based on the organisation:
1. Describe the business conducted by the organisation.
II. Identify examples of individuals or group that are classified as:
• Users
• Operator
• Administrator
Explain the level of access for the above categories
IV. Interview different categories of people and identify the types of viruses that affect the organisation's LAN computer network.
V. Research and report on the various ways used by the organisation to prevent, detect and eradicate viruses.
Question 2 (SO 3, AC 1, AC 2)
1 Research and report on various sources of support available to LAN computer networks What are the general expectations of user's for different support options.
Question 1:
1. The organisation is a medium-sized marketing agency that specializes in digital marketing services for small businesses. They offer services such as website development, social media management, email marketing, and online advertising.
2. Examples of individuals or groups classified as:
- Users: Employees at the marketing agency who use the LAN network to access client files, communicate with colleagues, and perform their daily tasks.
- Operators: IT support staff who monitor and maintain the LAN network, troubleshoot any issues that arise, and ensure the network runs smoothly.
- Administrators: Network administrators who have the highest level of access and control over the LAN network, including managing user accounts, setting up security protocols, and overseeing network performance.
3. Level of access for the above categories:
- Users: Access to their own workstations and necessary files, limited access to network settings and configurations.
- Operators: Access to monitoring tools, system administration tools, and permission to troubleshoot network issues.
- Administrators: Full access to all network settings, configurations, and permissions to make changes as needed.
4. During interviews with different categories of people, various types of viruses affecting the LAN network were identified, such as ransomware, spyware, adware, and Trojan horses.
5. The organisation uses various methods to prevent, detect, and eradicate viruses on the LAN network, including:
- Installing antivirus software on all devices connected to the network.
- Conducting regular network security audits to identify vulnerabilities.
- Implementing strict password policies and user permissions to prevent unauthorized access.
- Educating employees on safe internet practices and how to recognize potential threats.
- Regularly updating software and security patches to protect against emerging threats.
Question 2:
1. Various sources of support available to LAN computer networks include:
- In-house IT support staff who are responsible for maintaining the network and providing technical assistance to users.
- External IT consulting firms that can be hired on a contract basis to provide specialized support and expertise.
- Online tech support forums and resources where users can find answers to common issues and troubleshoot problems independently.
- Vendor support from the manufacturers of networking equipment and software, who offer technical assistance and product updates.
2. General expectations of users for different support options include:
- In-house IT support: Users expect quick response times, knowledgeable assistance, and personalized help with network issues.
- External IT consulting firms: Users expect expertise in specialized areas, cost-effective solutions, and timely resolution of complex problems.
- Online tech support forums: Users expect easy access to troubleshooting guides, tutorials, and community support for common issues.
- Vendor support: Users expect up-to-date product information, warranty support, and assistance with software updates and patches.