Stakeholders represent a person or group of people who have an interest in the successful implementation of a new system.
Q.2.1 Identify, five (5) potential stakeholders that you will need to interact with should you be awarded the contract to develop the new Airport Customer Relationship Management System. Also, state how each of these potential stakeholders will contribute to gathering requirements for the new system.
1. Airport management team: The airport management team will be essential stakeholders in gathering requirements for the new system as they will provide insight into the current processes, needs, and challenges faced by the airport staff and customers. Their input will be valuable in ensuring that the new system meets the specific requirements and goals of the airport.
2. IT department: The IT department will play a crucial role in gathering requirements for the new system as they will have a deep understanding of the technical infrastructure and capabilities of the airport. They will be able to provide valuable input on the integration of the new system with existing systems, data migration, security requirements, and technical constraints.
3. Airport staff: Airport staff, including customer service representatives, operations personnel, and other relevant departments, will be important stakeholders in gathering requirements for the new system. They will provide valuable insights into the day-to-day operations, customer interactions, and challenges faced by staff in delivering exceptional service. Their feedback will help ensure that the new system is user-friendly, efficient, and meets the needs of the airport staff.
4. Airlines and tenants: Airlines and tenants operating within the airport will be key stakeholders in gathering requirements for the new system as they will have unique perspectives on the customer experience, operational needs, and service requirements. Their input will be essential in ensuring that the new system supports their specific needs and enhances collaboration between the airport and its partners.
5. Passengers and customers: Passengers and customers using the airport facilities will also be important stakeholders in gathering requirements for the new system. Their feedback, preferences, and pain points will be crucial in designing a customer-centric system that improves the overall experience and satisfaction levels of airport users. Surveys, focus groups, and user testing can be conducted to gather insights from passengers and customers.