Stakeholders represent a person or group of people who have an interest in the successful
implementation of a new system.
Q.2.1 Identify five (5) potential stakeholders that you will need to interact with should
you be awarded the contract to develop the new Airport Customer Relationship
Management System. Also, state how each of these potential stakeholders will
contribute to gathering requirements for the new system.
1. Airport management team: They will contribute by providing insights on the current customer relationship management processes and identifying key pain points and areas for improvement. They will also provide guidance on the system requirements and goals.
2. Airport customer service staff: They will contribute by sharing their day-to-day experiences interacting with customers and handling customer inquiries or complaints. Their input will help in identifying common customer issues and requirements for the new system.
3. IT department: They will contribute by providing technical expertise and guidance on the implementation of the new system. They will also provide insights on system integration, data management, and security requirements.
4. Airport customers: They will contribute by providing feedback on their experiences with the current customer relationship management system and suggesting features or functionalities that they would like to see in the new system. Conducting surveys or focus groups with customers can help gather valuable insights.
5. External vendors or partners: They will contribute by providing information on any existing systems or platforms that need to be integrated with the new Airport Customer Relationship Management System. They can also provide valuable insights on industry trends and best practices that can be incorporated into the new system.