Stakeholders represent a person or group of people who have an interest in the successful implementation of a new system.
Q.2.1 Identify five (5) potential stakeholders that you will need to interact with should you be awarded the contract to develop the new Airport Customer Relationship Management System. Also, state how each of these potential stakeholders will contribute to gathering requirements for the new system.WRITE AN ANSWER THAT IA LENGTHY AND IS FOR 10 MARKS
1. Airport Management: Airport management is a key stakeholder in the development of the new Airport Customer Relationship Management System. They will provide insights into the overall goals and objectives of the airport, as well as specific requirements and features that they would like to see implemented in the new system. Their contribution will be crucial in ensuring that the system aligns with the airport's strategic vision and operational needs.
2. Airport Staff: Airport staff, including customer service representatives, IT professionals, and other employees, will also play a vital role in gathering requirements for the new system. They will provide valuable input based on their day-to-day experiences and interactions with customers. Their feedback will help in identifying pain points, inefficiencies, and areas for improvement that can be addressed through the new system.
3. Airlines and Aviation Partners: Airlines and other aviation partners are important stakeholders in the development of the Airport Customer Relationship Management System. They will provide valuable insights into their specific needs and requirements, as well as integration points with their own systems. By collaborating with airlines and other partners, the new system can be designed to enhance collaboration, efficiency, and customer service across the entire airport ecosystem.
4. Passengers and Travelers: Passengers and travelers are the end-users of the Airport Customer Relationship Management System, making their input essential in gathering requirements for the new system. Surveys, focus groups, and interviews can be conducted to gather feedback on their experiences, preferences, and expectations when interacting with the airport. This information will be critical in designing a user-friendly system that meets the needs of passengers and enhances their overall airport experience.
5. Regulatory Bodies and Government Entities: Regulatory bodies and government entities, such as the Federal Aviation Administration (FAA) and Transportation Security Administration (TSA), are important stakeholders in the development of the Airport Customer Relationship Management System. They will provide guidance on compliance requirements, security measures, and industry standards that must be followed when designing and implementing the new system. By collaborating with regulatory bodies and government entities, the new system can ensure regulatory compliance and enhance overall safety and security at the airport.
In conclusion, by engaging with these key stakeholders, the requirements gathering process for the new Airport Customer Relationship Management System can be comprehensive, thorough, and aligned with the needs and expectations of all parties involved. Their valuable input and collaboration will be essential in ensuring the successful development and implementation of the new system.