Which of the following statements are true about chat customers?
(Select two that apply)
You should avoid converting a chat to the phone because chat customers don't want to speak on the phone.
You cannot use SmartLook with chat customers.
C
Chat customers are typically using TurboTax Online.
D
Chat customers are able to understand technical terms.
You do not need to verify most chat customers because they are already logged into their Turbo Tax account.
The two statements that are true about chat customers are:
C) Chat customers are typically using TurboTax Online.
D) Chat customers are able to understand technical terms.