Which of the following would be considered steps to creating good customer service? Choose all that apply.
Responses
Make eye contact and greet a customer to show you are available to provide them service as needed
Make eye contact and greet a customer to show you are available to provide them service as needed
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
Smile often, if appropriate, or model the emotion that is suitable to the situation
Smile often, if appropriate, or model the emotion that is suitable to the situation
None of the above
None of the above
All of the above
that isn't one of the choices
Apologies for the confusion. In that case, the correct answer would be:
- Make eye contact and greet a customer to show you are available to provide them service as needed
- You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
- Smile often, if appropriate, or model the emotion that is suitable to the situation