Customer service is only a company's ability to supply a customer's needs.
Responses
True
False
False
Good customer service is a company's ability to meet a customer's expectations.
Responses
True
False
True
When dealing with customers, smile often, if appropriate, or model the emotion that is suitable to the situation.
True
False
True
A customer with an unresolved complaint will tell 9 to 10 other people.
Responses
True
False
True
When dealing with a "rip-off" customer forgo company policy and give him whatever he wants.
Responses
True
False
False
Never get aggressive with an "aggressive" customer.
Responses
True
False