Customer service is only a company's ability to supply a customer's needs.
Responses
True
False
False
Good customer service is a company's ability to meet a customer's expectations.
Responses
True
False
True
When dealing with customers, smile often, if appropriate, or model the emotion that is suitable to the situation.
True
False
True
A customer with an unresolved complaint will tell 9 to 10 other people.
Responses
True
False
True
When dealing with a "rip-off" customer forgo company policy and give him whatever he wants.
Responses
True
False
False
Never get aggressive with an "aggressive" customer.
Responses
True
False
True
A common customer complaint is associated with employees being rude.
Responses
True
False
True
Verbal communication is the only form of communication needed in the workplace.
Responses
True
False
False
If you want to get a message across to a customer or another employee you should use the correct tone of voice.
Responses
True
False
True
An active listener does not need to make eye contact.
Responses
True
False
False
Visualization is an important component of following directions.
Responses
True
False
True
During meetings you should text message instead of taking phone calls.
Responses
True
False
False
Shorthand is not appropriate in work-related emails.
Responses
True
False
True
It is not appropriate to send work-related emails with lots of exclamation marks.
Responses
True
False
True
Work-related email should be treated just as any other business correspondence.
Responses
True
False