Answer all questions
1. Define Psychological barrier to communication in an organization.Give an example. 4 marks
2. State and justify one most suitable communication medium that one would use to do the following:
a) remind staff about social welfare meeting in their organization.
b) confirm a lunch appointment with a client
c) send an order to your suppliers overseas.
1. Psychological barrier to communication in an organization refers to a hindrance or obstacle in the transmission of information that arises due to the psychological factors of the individuals involved in the communication process. These barriers can include personal bias, emotional reactivity, lack of trust, and fear of judgment or misunderstanding.
Example: A manager in an organization may have a psychological barrier to communication if they have a fear of being criticized or judged by their subordinates. This fear may hinder the manager from effectively communicating important information or ideas, resulting in a breakdown of communication within the team.
2. a) The most suitable communication medium to remind staff about a social welfare meeting in their organization would be an email or a group message through a communication platform such as Slack. This medium allows for a mass message to be sent to all staff members, ensuring that the information reaches everyone in a timely manner.
b) The most suitable communication medium to confirm a lunch appointment with a client would be a phone call. A phone call offers a more personal and immediate form of communication, allowing for easy clarification and adjustment of the appointment details. Additionally, it allows for a real-time conversation, which can help establish a stronger connection with the client.
c) The most suitable communication medium to send an order to suppliers overseas would be email or electronic communication through a supply chain management system. This medium allows for the documentation of the order details, providing a written record for future reference. It also enables efficient and instant transmission of information, ensuring that the order is received by the suppliers promptly and accurately.