1. Define the term Communication. (2 marks)
2. Give any three reasons for communication in an organization. (3 marks)
3. Explain the highest of the five levels of Maslow’s hierarchy of needs. (2 marks)
4. What is a curriculum vitae and is its purpose? (2 marks)
5. What rights do you have as a telephone user, give at least two of these rights? (2 marks)
6. When is it appropriate to use a circular? (1 mark)
7. What is a proposal? (2 marks)
8. State one advantage of the overhead projector. (2 marks)
9. State one disadvantage of the overhead projector. (2 marks)
10. What is the purpose of the speech of introduction? (2 marks)
11. Why is it important to interview more than one candidate for one vacant post? (2 marks)
1. Communication is the process of exchanging information, ideas, and thoughts between individuals or groups through various mediums or channels. It involves the transmission and reception of messages to ensure understanding and convey meaning. (2 marks)
2. Three reasons for communication in an organization are as follows:
- To facilitate coordination and cooperation among employees and departments.
- To share information and updates about organizational goals, strategies, and changes.
- To resolve conflicts, clarify expectations, and provide feedback on performance. (3 marks)
3. The highest level of Maslow's hierarchy of needs is self-actualization. This level refers to the fulfillment of one's potential, self-discovery, personal growth, and the desire for creative expression. It involves seeking personal fulfillment, realizing one's purpose or calling, and attaining a sense of contentment and achievement. It is considered the pinnacle of human motivation and represents the ultimate goal in Maslow's hierarchy. (2 marks)
4. A curriculum vitae (CV) is a document that provides a comprehensive overview of an individual's educational background, work experience, skills, and achievements. Its purpose is to showcase the qualifications and suitability of a person for employment or other professional opportunities. A CV is often used in job applications and academic contexts to evaluate an individual's credentials and potential. (2 marks)
5. As a telephone user, two rights you have are:
- The right to privacy and confidentiality of your personal information shared during phone conversations.
- The right to expect clear and accurate communication, free from interference or disruptions. (2 marks)
6. It is appropriate to use a circular when you need to communicate information or instructions to a large group or audience. Circulating a written document or notice in a circular format allows for mass distribution and ensures that everyone receives the same information simultaneously. It is particularly useful for disseminating important information, such as policy updates, meeting announcements, or general notices, to a wide audience. (1 mark)
7. A proposal is a formal document that outlines a plan, solution, or suggestion for a specific project, problem, or opportunity. It typically includes a detailed explanation of the proposed approach, objectives, methodology, timelines, resources required, and anticipated outcomes. Proposals are commonly used in business, academia, and government sectors to secure funding, gain approval for initiatives, or persuade decision-makers to adopt a particular course of action. (2 marks)
8. One advantage of an overhead projector is its ability to display large visuals or slides to a relatively large audience. It can project clear and enlarged images onto a screen, making it suitable for presentations, lectures, or training sessions where visual aids are essential for conveying information effectively. (2 marks)
9. One disadvantage of an overhead projector is its reliance on physical transparencies or slides. This limits the flexibility and ease of making real-time changes or updates to the presentation materials. Additionally, the use of an overhead projector may require proper lighting conditions and a darkened room, which can be inconvenient or impractical in certain settings. (2 marks)
10. The purpose of a speech of introduction is to introduce a speaker or presenter to an audience. It aims to provide relevant background information about the speaker's qualifications, expertise, or accomplishments, creating credibility and generating interest among the audience before the main speech or presentation begins. The speech of introduction helps establish a positive connection between the speaker and the audience, setting the tone for an engaging and impactful interaction. (2 marks)
11. It is important to interview more than one candidate for a vacant post to ensure a fair and thorough evaluation of potential candidates. Interviewing multiple candidates allows for comparison and assessment of their qualifications, skills, and suitability for the job. It enables the organization to make a more informed decision by considering different perspectives and evaluating a diverse range of candidates. This practice reduces the risk of bias, increases the chances of selecting the most qualified candidate, and enhances the overall recruitment process. (2 marks)