Read the information you have found on how to design a good questionnaire and use it to assist you with this task.
Disign a questionnaire that the business you have visited can use to get feedback from visitors on customer service and suggestions for improvement.
Your questionnaire must include:
Name and address of the business
Introduction/reason for questionnaire
Demographic questions,i.e customer details
1 open question
4 closed questions
Conclusion
Title: Customer Feedback Questionnaire
Business Details:
Name:
Address:
Introduction/Reason for Questionnaire:
Thank you for taking the time to provide us with your valuable feedback. We strive to improve our customer service and enhance your overall experience. Your insights will help us better understand your needs and expectations, allowing us to make necessary improvements. We appreciate your participation.
Demographic Questions:
1. Gender:
a) Male
b) Female
c) Prefer not to say
2. Age:
a) Under 18 years old
b) 18-24 years old
c) 25-34 years old
d) 35-44 years old
e) 45-54 years old
f) 55-64 years old
g) 65 years old and above
3. How often do you visit our business?
a) Daily
b) Weekly
c) Monthly
d) Occasionally
e) This was my first visit
4. How did you find out about our business?
a) Word of mouth
b) Online search
c) Social media
d) Print advertisement
e) Other (Please specify)
Open Question:
1. Please provide any additional comments or suggestions for improving our customer service:
Closed Questions:
2. On a scale of 1-5, how would you rate the friendliness of our staff?
a) 1 - Very unfriendly
b) 2 - Unfriendly
c) 3 - Neutral
d) 4 - Friendly
e) 5 - Very friendly
3. Did the staff promptly assist you with your needs?
a) Yes, they were quick and attentive.
b) No, there was a significant delay.
c) N/A - I did not require assistance.
4. Were our facilities clean and well-maintained?
a) Yes, they were immaculate.
b) Somewhat, there were minor cleanliness issues.
c) No, they were visibly unclean.
5. How likely are you to recommend our business to others?
a) Highly likely
b) Likely
c) Neutral
d) Unlikely
e) Highly unlikely
Conclusion:
Thank you for providing your feedback and participating in this survey. Your responses will help us improve our services to enhance your overall experience. We greatly value your suggestions and comments. Should you have any further concerns or ideas, please do not hesitate to contact us.
Designing a good questionnaire is crucial to obtain accurate and valuable feedback from visitors. Here's a step-by-step guide to help you design a questionnaire for the business you have visited:
1. Introduction:
a. Start with a brief introduction explaining the purpose of the questionnaire and the importance of customer feedback.
b. Clearly state the name and address of the business.
2. Demographic Questions:
a. Gather demographic information about the customers to help analyze the feedback. Include questions such as:
- What is your age group?
- What is your gender?
- What is your occupation?
- How often do you visit our business?
3. Open-Ended Question:
a. Include one open-ended question to allow visitors to provide detailed feedback or suggestions. For example:
- Please share any specific feedback or suggestions on improving our customer service.
4. Closed-Ended Questions:
a. Include four closed-ended questions with multiple choice or rating scale options. These questions should be focused on customer service and areas for improvement. For example:
- On a scale of 1-10, how would you rate the friendliness of our staff?
- How satisfied are you with the overall customer service experience at our business? (Very satisfied, Somewhat satisfied, Neither satisfied nor dissatisfied, Somewhat dissatisfied, Very dissatisfied)
- Are there any specific areas where you think we can improve our customer service? (Yes/No)
- How likely are you to recommend our business to others? (Very likely, Likely, Neutral, Unlikely, Very unlikely)
5. Conclusion:
a. Conclude the questionnaire by expressing gratitude for the visitor's time and feedback.
b. Provide a contact email or phone number in case respondents want to further discuss their feedback.
Remember to keep the questionnaire concise and simple, ensuring that it can be completed within a reasonable time frame. Analyzing the data collected from this questionnaire will provide crucial insights on customer service and suggestions for improvement for the business you have visited.