Letter

Please help me draft a email :

"I have received an E-mail from RAM (Client) stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. Sam is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points.

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asked by SHAM
  1. Who is Sam?

    To whom should you address this email?

    What are your thoughts?

  2. Sorry My mistake : posting it again :

    Your Manager is sent an email to you based on the email he is received from the client .Now he is looking for a solution with the root cause.

    Mr RAM is the client.


    "I have received an E-mail from RAM stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. RAM is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points"

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    posted by SHAM
  3. I'd first ask the employees who were criticized what they think happened.

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