Please help me draft a email :
"I have received an E-mail from RAM (Client) stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. Sam is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points.
Who is Sam?
To whom should you address this email?
What are your thoughts?
Sorry My mistake : posting it again :
Your Manager is sent an email to you based on the email he is received from the client .Now he is looking for a solution with the root cause.
Mr RAM is the client.
"I have received an E-mail from RAM stating that few of your team members are being very rude on E-mail and on calls . They do not understand the issue and do not listen to the concerns. RAM is completely annoyed with the behavior the team members have showcased . I would want you to do a completely look into the issue and get back to me on the action points"
I'd first ask the employees who were criticized what they think happened.
Subject: Urgent: Complaint regarding team members' behavior
Dear [Recipient's Name],
I hope this email finds you well. I am writing to bring to your attention a matter of utmost importance regarding the behavior of certain team members at [Your Company Name] in our communication with RAM (Client).
Recently, I received an email from RAM expressing their dissatisfaction with the conduct of some members of our team during email exchanges and phone calls. Specifically, RAM claims that these team members lack understanding of the issue at hand and disregard their concerns. This situation has greatly perturbed Sam, who is increasingly frustrated with the behavior exhibited by these team members.
In light of these complaints, I kindly request that you conduct a thorough investigation into the matter. It is crucial that we address this issue promptly to maintain a positive and professional working relationship with RAM. I would appreciate it if you could look into the following action points:
1. Review the documented email and call interactions between our team members and RAM to identify instances of rudeness or uncooperative behavior.
2. Speak with the team members involved to understand their perspective and obtain clarity on their actions.
3. Arrange a meeting or call with RAM to discuss and apologize for the incidents, and to assure them that remedial actions will be taken.
4. Take appropriate disciplinary action, such as coaching or training, for the team members involved, if deemed necessary.
5. Implement measures to prevent such behavior in the future, including reinforcing our company's communication guidelines and providing additional training if required.
I urge you to keep me informed about the progress of your investigation and the actions being taken to address this issue. Additionally, please provide me with a timeline for resolution as soon as possible.
Thank you for your immediate attention to this matter. Together, I trust we can rectify the situation and restore a positive working relationship with RAM.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
[Contact Information]