First, realize that all of us make mistakes. Your letter should be polite and to the point. Explain the situation and the solution you want, i.e., corrected checks at no fee and the fee charged taken off your account.
Your local bank made a mistake on your printed checks. Additionally, the bank charged you with the checks, even though the order was supposed to be complimentary for customers opening a new account. How would you draft a letter that will allow your irritation to work for, rather than against, you?
Thank you for using the Jiskha Homework Help Forum. Initially a letter to the bank manager of that branch should do it, just stating the facts: 1) you understood the order was to be complimentary for customers opening a new account (do you have proof that you were doing just that?), 2. list the error plus the correct information.
You could either send copies to the Headquarters of the Bank (trying to find the executive's name so just anyone doesn't open it and throw it into "file 13" = wastepaperbasket.
If all that doesn't work there is always the better business bureau. It's not a good idea to "threaten" at first, especially if you wish to continue dealing with that bank! Try to be factual and firm.
To draft a letter expressing your frustration to the bank manager while ensuring your message is effective, follow these steps:
1. Begin by addressing the bank manager by their name, if you can find it. If not, a general greeting like "Dear Bank Manager" is acceptable.
2. Start the first paragraph by expressing your appreciation for being given the opportunity to open an account at their bank. This sets a polite tone and shows that you value your relationship with them.
3. Next, state the purpose of your letter clearly and concisely. Acknowledge the mistake made by the bank regarding the printed checks and the charges imposed on your account. Emphasize that you believed the order was complimentary for new account holders.
4. Present the facts of the situation in a logical and organized manner. Provide any evidence or documentation that supports your claim, such as a copy of the promotional offer mentioning complimentary checks for new account holders.
5. Clearly state the solution you are seeking, which in this case is corrected checks at no fee and the fee charged to be removed from your account. Be firm but polite in your request.
6. Express your disappointment and frustration with the situation, while still maintaining a professional and respectful tone.
7. Close the letter by requesting a prompt resolution to the issue. Politely let the bank manager know that if you do not receive a satisfactory response, you may be forced to escalate the matter to higher authorities such as the bank's headquarters or the Better Business Bureau. However, avoid making direct threats or using confrontational language.
8. End the letter with a courteous closing, such as "Thank you for your attention to this matter" or "I appreciate your assistance in resolving this issue."
Remember, it's important to keep your letter concise and polite. Stick to the facts and avoid emotional or aggressive language. Proofread the letter before sending it to ensure it is clear, professional, and error-free.