Documentation in Troubleshooting Quick Check
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Question
After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems they are having with the application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why is the technical support person doing this?(1 point)
Responses
They are following the comments.
They are following the comments.
They are following the frequently asked questions (FAQ).
They are following the frequently asked questions (FAQ).
They are following the runbook.
They are following the runbook.
They are following the README.