A customer comes into a place of work, and she is extremely angry about the product. Which of these strategies is MOST likely to help the company respond effectively?

Question

explaining why she should have chosen a different option

asking her to wait for awhile

empathizing with her situation

minimizing the situation

Answer 1

Empathizing with her situation is the most likely strategy to help the company respond effectively. By showing understanding and compassion towards the customer's frustration, the company can build rapport and potentially turn the situation around in a positive way.