1 of 151 of 15 Items Question This is the type of customer who becomes angry when they can't get what they want. If the salesperson comes across this type of customer, they can use a variety of skills to calm them down such as asking if they want to see the manager or listening to the customer to see if there’s a way to solve their problem. What type of customer is being described here? (1 point) Responses difficult customer difficult customer uneasy customer uneasy customer undecided customer undecided customer creative customer creative customer Skip to navigation
The type of customer being described here is a difficult customer.
A sales presentation should be adapted each time it is done in order to include details that would most likely appeal to: (1 point) Responses the male customers only. the male customers only. the female customers only. the female customers only. the target audience. the target audience. the most common customer.
The correct answer is the target audience. A sales presentation should be adapted to include details that will appeal to the specific target audience, which can include both male and female customers.
businesses spend lots of time and effort figuring out the best way to _____ their products in stores because they know how it can influence sales. (1 point) Responses position position embed embed turnover turnover hide
The correct answer is position. Businesses spend lots of time and effort figuring out the best way to position their products in stores because they know how it can influence sales.
Kaley owns a small gift shop that sells a variety of niche items. She is currently working on creating displays to place at the end of the aisles at her shop because they can be incredibly valuable for showcasing items to customers that they may not have seen on the shelves. What are these displays that Kaley is working on called? (1 point) Responses kiosks kiosks window displays window displays endcaps endcaps point-of-sales
The displays that Kaley is working on are called endcaps. They are placed at the end of the aisles in her shop and are valuable for showcasing items to customers that they may not have seen on the shelves.
What kind of selling tactic are companies that sell complex products more likely to use since customers may not know how their products or services work? (1 point) Responses endcaps endcaps non-personal selling non-personal selling personal selling personal selling kiosks kiosks
The selling tactic that companies selling complex products are more likely to use, due to customers' lack of knowledge about their products or services, is personal selling.
What kind of technology allows salespeople to keep track of customers, prospects, and suppliers so they can sell to more customers and improve the level of service offered? (1 point) Responses point of sale systems point of sale systems quote and proposal systems quote and proposal systems customer relationship management systems (CRMs) customer relationship management systems (CRMs) inventory release systems
