1 of 151 of 15 Items Question This is the type of customer who becomes angry when they can't get what they want. If the salesperson comes across this type of customer, they can use a variety of skills to calm them down such as asking if they want to see the manager or listening to the customer to see if there’s a way to solve their problem. What type of customer is being described here? (1 point) Responses difficult customer difficult customer uneasy customer uneasy customer undecided customer undecided customer creative customer creative customer Skip to navigation
The type of customer being described here is a difficult customer.
A sales presentation should be adapted each time it is done in order to include details that would most likely appeal to: (1 point) Responses the male customers only. the male customers only. the female customers only. the female customers only. the target audience. the target audience. the most common customer.
The correct answer is the target audience. A sales presentation should be adapted to include details that will appeal to the specific target audience, which can include both male and female customers.
businesses spend lots of time and effort figuring out the best way to _____ their products in stores because they know how it can influence sales. (1 point) Responses position position embed embed turnover turnover hide
The correct answer is position. Businesses spend lots of time and effort figuring out the best way to position their products in stores because they know how it can influence sales.
Kaley owns a small gift shop that sells a variety of niche items. She is currently working on creating displays to place at the end of the aisles at her shop because they can be incredibly valuable for showcasing items to customers that they may not have seen on the shelves. What are these displays that Kaley is working on called? (1 point) Responses kiosks kiosks window displays window displays endcaps endcaps point-of-sales
The displays that Kaley is working on are called endcaps. They are placed at the end of the aisles in her shop and are valuable for showcasing items to customers that they may not have seen on the shelves.
What kind of selling tactic are companies that sell complex products more likely to use since customers may not know how their products or services work? (1 point) Responses endcaps endcaps non-personal selling non-personal selling personal selling personal selling kiosks kiosks
The selling tactic that companies selling complex products are more likely to use, due to customers' lack of knowledge about their products or services, is personal selling.
What kind of technology allows salespeople to keep track of customers, prospects, and suppliers so they can sell to more customers and improve the level of service offered? (1 point) Responses point of sale systems point of sale systems quote and proposal systems quote and proposal systems customer relationship management systems (CRMs) customer relationship management systems (CRMs) inventory release systems
The technology that allows salespeople to keep track of customers, prospects, and suppliers in order to sell to more customers and improve the level of service offered is customer relationship management systems (CRMs).
When designing endcap displays, smaller, impulse items are usually placed at eye level to encourage shoppers to buy them. Where are larger items typically placed? (1 point) Responses mixed up throughout the endcap mixed up throughout the endcap on the top shelf of the endcap on the top shelf of the endcap on the bottom shelf of the endcap on the bottom shelf of the endcap at eye level with the smaller items
Larger items are typically placed on the bottom shelf of the endcap when designing endcap displays.
What is the first thing that a sales associate needs to think about when creating a sales presentation? (1 point) Responses creating a connection with the customer creating a connection with the customer how to make it relevant to the customer how to make it relevant to the customer getting to the point quickly getting to the point quickly keep the presentation as interesting as possible keep the presentation as interesting as possible
The first thing that a sales associate needs to think about when creating a sales presentation is how to make it relevant to the customer.
eidi works as a salesperson for a small home improvement company. Before beginning her job, she was required to learn how to operate their customer relationship system and quote and proposals system. What types of skills are these? (1 point) Responses record-keeping tactics record-keeping tactics inventories inventories cash registers cash registers technology
The types of skills associated with learning how to operate a customer relationship system and quote and proposals system are technology skills.
Which sells everything from phone accessories and gifts to jewelry and artwork and are a common sight in malls, airports, sporting events, and even street corners? (1 point) Responses point-of-sales point-of-sales window displays window displays kiosks kiosks endcaps endcaps
The correct answer is kiosks. Kiosks are known for selling a variety of items, including phone accessories, gifts, jewelry, and artwork, and they can be commonly found in malls, airports, sporting events, and street corners.
