1. Why is it important to develop and sign contracts with providers? Describe referring to the delivery of the final product. g. b un 2. What impact does the service delivery of providers have in terms of resource requirements, financial and time? 3. What are the different elements of a contract? Describe the elements in terms of organisational requirements. 4. What is the importance of being knowledgeable about the culture of overseas visitors? Make specific reference to population groups, non-verbal communication, culture in terms of language, when working with colleagues and with customers from different areas. 5. Why is it important to be aware of communication when dealing with tourists? Explain with specific reference to population groups, non-verbal communication, culture in terms of language, when working with colleagues and with customers from different areas. 6. What can be done to prevent or resolve misunderstandings between visitors and employees? 7. What are the main international groups of tourists that visit South Africa? List and describe them with reference to relevant aspects of their cultures and needs as customers.

Question

1. Why is it important to develop and sign contracts with providers? Describe referring to the delivery of the final product. g. b un 2. What impact does the service delivery of providers have in terms of resource requirements, financial and time? 3. What are the different elements of a contract? Describe the elements in terms of organisational requirements. 4. What is the importance of being knowledgeable about the culture of overseas visitors? Make specific reference to population groups, non-verbal communication, culture in terms of language, when working with colleagues and with customers from different areas. 5. Why is it important to be aware of communication when dealing with tourists? Explain with specific reference to population groups, non-verbal communication, culture in terms of language, when working with colleagues and with customers from different areas. 6. What can be done to prevent or resolve misunderstandings between visitors and employees? 7. What are the main international groups of tourists that visit South Africa? List and describe them with reference to relevant aspects of their cultures and needs as customers.

Answer 1

1. It is important to develop and sign contracts with providers to establish a clear understanding of expectations, deliverables, and responsibilities. This helps ensure that the final product is delivered in a timely manner and meets the agreed-upon specifications.

2. The service delivery of providers can greatly impact resource requirements, financial aspects, and time management. Poor service delivery can result in increased costs, delays in project completion, and potential reputational damage.

3. The different elements of a contract include the identification of parties involved, the scope of work, deliverables, timelines, payment terms, termination clauses, and dispute resolution mechanisms. These elements help clarify roles and responsibilities, reducing the likelihood of misunderstandings and disputes.

4. Being knowledgeable about the culture of overseas visitors is important in order to effectively communicate and build rapport with them. Understanding population groups, non-verbal communication cues, language barriers, and cultural norms can help create a positive experience for visitors and improve intercultural communication with colleagues and customers.

5. Communication is crucial when dealing with tourists as it helps ensure a positive experience and clear understanding of expectations. Being aware of population groups, non-verbal communication, language differences, and cultural norms can help prevent misunderstandings and improve customer satisfaction.

6. To prevent or resolve misunderstandings between visitors and employees, clear and effective communication is essential. Providing cultural sensitivity training, addressing language barriers, and actively listening to customer feedback can help prevent and resolve misunderstandings.

7. The main international groups of tourists that visit South Africa include safari tourists, adventure tourists, cultural tourists, and business tourists. Each group has specific cultural needs and preferences, requiring tailored services and experiences to meet their expectations. Understanding these groups' cultures and needs can help businesses cater to their diverse customer base effectively.