9. A customer-service worker, due to her religious beliefs, has refused to
serve someone. What should that employee expect?
A. • That a coworker will step in on her behalf and serve the customer.
B. • A promotion for demonstrating integrity.
C. • That no harm is done to the customer.
D. • To be fired, reassigned, or demoted
D. • To be fired, reassigned, or demoted
Refusing to serve a customer based on personal religious beliefs is generally considered discrimination and goes against most company policies and code of conduct. The employee should expect consequences such as being fired, reassigned, or demoted for their actions.