Explain the difference in the way a person answers their own private telephone and the way the switchboard in terms of assisting customers.
When a person answers their own private telephone, they typically answer in a casual and personal manner. They may say "Hello" or "Hi, this is [name]." There is generally no formal introduction or automated greeting.
On the other hand, the switchboard in terms of assisting customers typically follows a scripted and professional greeting. They may say "Thank you for calling [Company Name], how may I assist you today?" or something similar. The switchboard operator is trained to handle calls in a consistent and professional manner, following specific protocols and procedures to serve customers efficiently.
Overall, the main difference lies in the tone, formality, and professionalism of the communication. Private telephone calls are typically more casual and personal, while switchboard operators are expected to provide a higher level of customer service and assistance.