Explain with examples the following performance management methods: (6 marks)
a) Field review
b) Management by objectives (MBO)
c) Essay appraisal
a) Field review:
A field review is a performance management method where a supervisor or manager observes an employee's work in their actual work setting. For example, a sales manager may accompany a salesperson on a client visit to observe their customer interaction and sales techniques. This method allows managers to provide feedback based on first-hand observations of an employee's job performance.
b) Management by objectives (MBO):
Management by objectives is a performance management method where employees and managers collaboratively set specific, measurable, achievable, relevant, and time-bound objectives or goals. For example, a sales team may set a goal to increase sales by 10% in the next quarter. Progress towards these objectives is regularly monitored and feedback is provided to employees on their performance towards achieving these goals.
c) Essay appraisal:
Essay appraisal is a performance management method where managers provide written feedback on an employee's performance. This feedback can include strengths, areas for improvement, examples of performance, and suggestions for future development. For example, a manager may write an essay appraisal highlighting an employee's exemplary customer service skills and suggesting areas for improvement in time management. This method allows for detailed and personalized feedback on an employee's performance.