Reply back to the following explanation of accepting offer being dissatisfied. I’m sure your manager was aware of the room in that condition
I hope this message finds you well. This is the Executive Office for Choice Hotels.
Thank you for taking the time to bring your recent experience at Quality Inn to our attention. Your feedback is invaluable, and we sincerely apologize for the inconveniences you encountered during your stay. We have reviewed the concerns you raised and these issues do not meet the standards we strive to uphold. We assure you that they will be addressed promptly with the hotel management team to prevent similar incidents in the future.
While we are unable to process a full refund, we are committed to finding a resolution that meets your satisfaction. As a gesture of goodwill, we would like to extend 32,000 points. These points can be used towards a future stay at any of our properties since our hotels range anywhere from 8,000 to 35,000 per night. Please confirm your acceptance, and I will promptly arrange for these points to be credited to your account
Your comfort and safety are important to us, we are committed in ensuring a more pleasant experience should you choose to stay with us again in the future.
Warm regards,
Beverly L.
Dear Beverly L.,
Thank you for your prompt response and for taking the time to address my concerns regarding my recent stay at Quality Inn. I appreciate the gesture of goodwill in offering 32,000 points as a resolution.
While I am grateful for the offer of points towards a future stay, I must respectfully decline as my experience was significantly below the standards I expected. I do not believe that the points offered adequately compensate for the inconveniences I encountered during my stay.
I hope that the issues raised will be thoroughly addressed with the hotel management team to prevent similar incidents in the future. Thank you for your attention to this matter and for your commitment to improving the overall guest experience.
Warm regards, [Your Name]