Write a formal letter to the owner of the electric store complaining about buying an appliance then dying few hours after but is was not your fault.now they dont want you to return the item due to the policy.write a letter complaining
[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Store Owner's Name]
[Store Name]
[Store Address]
[City, State, Zip Code]
Dear [Store Owner's Name],
I am writing to express my disappointment and frustration with the recent purchase of [appliance] from your store on [date of purchase]. I purchased the appliance with high expectations of its quality and performance, only to have it stop working mere hours after I brought it home.
I understand that your store has a policy regarding returns and exchanges, but in this particular case, I believe an exception should be made. The appliance's malfunction was in no way due to mishandling on my part. I followed all the manufacturer's instructions and used the appliance as intended. It is clear that the malfunction was a result of a manufacturing defect.
I have spoken with your store's customer service representatives, who informed me that because the appliance was used, it cannot be returned or exchanged. I find this policy to be unfair and unreasonable given the circumstances. As a loyal customer of your store, I had hoped for better customer service and resolution to this issue.
I am requesting that you reconsider your decision and allow me to return the faulty appliance for a refund or replacement. I understand that mistakes happen, but the way in which they are handled can make all the difference in customer satisfaction and loyalty. I hope that you will take this matter seriously and do what is right for your customer.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
[Your Name]