You get a contact from a frustrated customer who can't access their account. What should you say using the HEAT method?
Place the phrases in the correct HEAT order.
(To rearrange, hold and drag the tiles)
Can you tell me more?
I'm so sorry you had to go through that!
That would be really frustrating!
Lets not keep you waiting any longer. The best way to solve the issue is...
That would be really frustrating!
Can you tell me more?
I'm so sorry you had to go through that!
Lets not keep you waiting any longer. The best way to solve the issue is...