What actions should you take to accurately document your contact?
Match the principle to the documentation action.
(Drag and drop values from the "Answer Choices" area to the corresponding correct cells)
Note: Drop the answer choices into the cells once they are highlighted with blue dashed lines.
Be Clear
Be Concise
Be Complete
ANSWER CHOICES
Write down the customer's problem.
Make short notes as your customer explains the problem.
Provide all the necessary details.
Be Clear: Make short notes as your customer explains the problem.
Be Concise: Write down the customer's problem.
Be Complete: Provide all the necessary details.