For your activity/assignment, to be submitted next meeting. Kindly answer the following questions and write your answer on 1 whole sheet of yellow paper. Min of 100 words each.
1. What is the importance of the front office on a daily basis in a hotel?
2. When you are working in the front office, what do you think is more important? Having a good communication skill or a pleasing personality?
3. As a future front office staff member, how would you make yourself presentable and charming in front of your guests?
1. The front office plays a crucial role on a daily basis in a hotel. It serves as the first point of contact for guests, making it essential in creating a positive first impression. The front office staff is responsible for providing excellent customer service, handling reservations and check-ins, resolving guest inquiries or complaints, and ensuring smooth operations of the hotel. They are also responsible for coordinating with other hotel departments to ensure guest requests and needs are met. The front office acts as the communication hub, connecting guests to various hotel services and amenities. Overall, the front office is vital in ensuring guest satisfaction, enhancing the hotel's reputation, and maintaining a high level of professionalism.
2. Both good communication skills and a pleasing personality are equally important when working in the front office. However, if I had to choose, I believe that having good communication skills is slightly more important. Effective communication allows front office staff to properly understand guest needs, address their concerns, and provide the necessary assistance. It involves active listening, clear articulation, and the ability to convey information accurately and confidently. On the other hand, a pleasing personality contributes to creating a welcoming and friendly atmosphere, making guests feel comfortable and valued. While a pleasing personality can help in building rapport, the lack of strong communication skills may hinder effective problem-solving and efficient guest service.
3. To make myself presentable and charming in front of guests as a future front office staff member, I would focus on some key aspects. Firstly, I would maintain a professional appearance by wearing the appropriate uniform and maintaining personal grooming standards. This includes having a neat and clean appearance, well-groomed hair, and minimal use of accessories. Secondly, I would ensure that I am knowledgeable about the hotel's facilities, services, and local attractions, so that I can provide accurate and helpful information to guests. Additionally, I would practice active listening, showing genuine interest in guest needs and concerns, and responding with empathy and professionalism. I would also strive to develop strong communication skills, including clear and concise verbal communication, as well as effective non-verbal communication such as maintaining eye contact and using positive body language. Finally, I would aim to be approachable and friendly, always greeting guests with a warm smile and maintaining a positive attitude, even during challenging situations. These efforts would help me create a memorable and satisfying experience for hotel guests.