Imagine that you're a dental hygienist. While cleaning a client's teeth you ask what flavor of toothpaste to use and they say "orange," but you accidentally use cinnamon. The next day the client writes a bad review online, saying you didn't listen to them. Bad reviews are bad for your business. You need to figure out a way to communicate an apology to the client. How will you reach out and what will you say? Write your response below. make it look like a 10th grader did this
Hey there! I am really sorry about the mix-up with the toothpaste flavor during your dental cleaning. It was totally my bad, and I apologize for not listening to your preference for orange toothpaste. I understand that bad reviews can really hurt a business, and I genuinely want to make things right.
Can I please reach out to you directly to talk about this and personally apologize? It would mean a lot to me if you could give me the chance to make it up to you. If you're cool with that, please let me know the best way to contact you (phone or email) and a good time to reach out.
Again, I'm truly sorry for the mistake, and I really appreciate your understanding. Looking forward to making it right!