Imagine that you're a dental hygienist. While cleaning a client's teeth you ask what flavor toothpaste to use and they say "orange," but you accidentally use cinnamon. The next day the client writes a bad review online, saying you didn't listen to them. Bad reviews are bad for your business. You need to figure out a way to communicate an apology to the client. How will you reach out and what will you say? Write your response below.
Dear valued client,
I would like to extend my deepest apologies for the mix-up that occurred during your recent dental cleaning appointment. I understand that my use of cinnamon toothpaste instead of the requested orange flavor left you feeling unheard and dissatisfied with your experience. Please know that I take your feedback seriously, and I truly regret any inconvenience or discomfort this may have caused you.
As a dental hygienist, it is my utmost priority to provide exceptional care and meet the individual preferences and needs of each client. I want to assure you that this incident does not reflect our standard practices, and I deeply regret the oversight on my part.
I would like to make it right by offering you a complimentary follow-up appointment, during which we will not only provide you with the proper orange-flavored toothpaste but also ensure that your entire dental cleaning experience meets your expectations. Your comfort and satisfaction are of utmost importance to us, and I am committed to rectifying this situation.
Please feel free to reach out to us at your convenience, so we can schedule your complimentary appointment or address any further concerns you may have. I sincerely hope that you will give us another opportunity to provide you with the exceptional care you deserve.
Thank you for bringing this to our attention, and I apologize once again for any inconvenience caused. Your feedback is invaluable, and we appreciate your continued trust in our services.
Warm regards,
[Your Name]
Dental Hygienist