Shelia tells Hailey that she's ugly and doesn't like her face. That is an example of:

Conflict

Mean Behavior

Bullying

All three options are potential answers, but the most accurate and comprehensive one is likely "bullying." Bullying refers to repeated negative actions, such as verbal insults, harassment, or physical harm, that are intended to hurt, intimidate, or humiliate another person. In this scenario, Shelia's comments to Hailey are hurtful and derogatory, targeting her appearance, which aligns with the definition of bullying. Conflict generally implies a disagreement or clash between two or more parties, which may or may not involve mean behavior or bullying. Mean behavior can encompass a variety of negative actions, but it may not necessarily be considered bullying unless it is repetitive and intentional.