The Business and University Management School - Bachelor of Science program’s (BUMS-BS) dean is a brilliant and conflict-avoidant person, who has hand-picked a leadership team of mixed academic and operational titles. There are power dynamics, accountability, and agency issues stunting morale, agility, and performance within the leadership team. Typical of her brilliance, the dean hires Tina Turn, an impartial outside consultant to spend time recognizing and defining the problems as well as generating and evaluating plans of action to resolve them. Tina Turn's role is an example of a:
