Which of the following would be considered steps to creating good customer service? Choose all that apply.
Make eye contact and greet a customer to show you are available to provide them service as needed
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
Smile often, if appropriate, or model the emotion that is suitable to the situation
None of the above
None of the above
The correct options are:
- Make eye contact and greet a customer to show you are available to provide them service as needed
- You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
- Smile often, if appropriate, or model the emotion that is suitable to the situation