Joey is responsible for escorting some visiting clients around town. They are here for an important meaning and his boss wants him to take them out for a nice dinner and to a basketball game. However their flight was delayed and the schedule Joe made up is now several hours off with skill will best help him make the evening work
The skill that will best help Joey make the evening work despite the delay is effective time management.
To effectively manage the delay and make the evening work, Joey can consider the following steps:
1. Communicate with the clients: As soon as Joey becomes aware of the flight delay, he should inform the clients about the situation and apologize for the inconvenience caused. Open communication will help set appropriate expectations and reduce any frustration.
2. Adjust the schedule: Joey should promptly update the schedule considering the delayed arrival time of the clients. He should allocate enough time for each activity, such as dinner and the basketball game, while keeping in mind the time constraints caused by the delay.
3. Coordinate with the restaurant: Joey should contact the restaurant where they are planning to have dinner and notify them about the delay. He should request flexibility in terms of the reservation timing to ensure the clients are not rushed.
4. Pre-order food at the restaurant: To save time and expedite the dinner, Joey can pre-order food based on the clients' preferences. This proactive step will ensure a quicker dining experience while still allowing the clients to enjoy their meal.
5. Consider skipping pre-dinner activities: Depending on the extent of the delay, Joey may need to adjust the schedule by skipping any pre-dinner activities, such as sightseeing or drinks at a bar. This will help ensure sufficient time for a relaxed and enjoyable dinner.
6. Discuss alternative plans with the clients: Joey can discuss potential alternatives with the clients in case the delay makes it impossible to attend both the dinner and the basketball game. It is important to prioritize the clients' preferences and find a suitable compromise if necessary, such as attending a different sporting event or rescheduling the basketball game for later.
7. Make alternative arrangements: If it becomes clear that the delay will significantly impact the schedule, Joey may need to make alternative arrangements for the evening. This could include rescheduling the dinner or finding an alternative activity near the airport or their hotel that would still provide an enjoyable experience for the clients.
By effectively managing the delay and adjusting the schedule accordingly, Joey can ensure a smooth and enjoyable evening for the visiting clients, despite the unexpected setback.