Hello, I signed up for your app because I badly need a car. My grandmother died and I need to travel out of state immediately. I have enough funds to book for a week, but you're asking me for a $1000 security deposit. I don't have enough for that, but I'm begging you to let me book a car. I will pay for the trip and I promise to return it clean, refueled, and on time. I'm a good person and I need help. Thank you!✱
respond to email
Dear [App User],
Thank you for reaching out to us and sharing your situation. We understand the urgency of your need and we sympathize with you during this difficult time.
We sincerely apologize for any inconvenience, but our policy requires a security deposit to ensure the safety of our vehicles. This deposit helps cover any potential damages or additional expenses that may occur during the rental period. We cannot waive this requirement.
However, we appreciate your willingness to pay for the trip and your commitment to returning the car in good condition. We encourage you to explore alternative options, such as borrowing from friends or family members who could assist with the security deposit.
Additionally, you might consider reaching out to local transportation services or car rental companies in your area, as they may have different policies and options available to you.
We regret that we cannot accommodate your request at this time, but we hope you find a suitable solution for your travel needs. Our thoughts are with you during this challenging period.
Best regards,
[Your Name]
[Your App/Company Name]