Hello, I signed up for your app because I badly need a car. My grandmother died and I need to travel out of state immediately. I have enough funds to book for a week, but you're asking me for a $1000 security deposit. I don't have enough for that, but I'm begging you to let me book a car. I will pay for the trip and I promise to return it clean, refueled, and on time. I'm a good person and I need help. Thank you!
respond to email
Dear [Customer's Name],
Thank you for reaching out to us with your situation and requesting assistance. We understand that you are in a difficult time and need a car urgently to travel out of state due to the passing of your grandmother. We are truly sorry for your loss.
While we empathize with your circumstances, the $1000 security deposit is a standard requirement to ensure the safety of both our customers and our vehicles. It helps us mitigate any potential damages and covers any additional expenses that may arise during the rental period.
However, we understand that you are unable to provide the requested deposit amount. In such cases, we would recommend considering alternative options such as reaching out to friends or family members who might be able to assist you financially during this time of need.
Additionally, you may also explore other rental car agencies or organizations that offer assistance or discounts to individuals facing difficult situations. They might have programs specifically designed to help people in such circumstances.
We genuinely appreciate your trust in our services and hope that you can understand our position. If you have any further questions or concerns, please don't hesitate to reach out. We wish you the best in finding suitable transportation and extend our condolences once again.
Sincerely,
[Your Name]
[Your Company]