Hello Getaround, I went to check on my vehicle on Friday at 9AM and found excessive pet hair. I'm really disappointed because this was one of my hesitations in sharing my car with Getaround as renters may trash it or will just do anything they want with it. I'm now seriously thinking of delisting. I already had my car detailed and I had to spend $120 out of pocket. I've attached photos of the car's condition before the detailing and also the cleaning receipt. Please reimburse me for the cleaning!
respond to email
Dear [Customer's Name],
Thank you for reaching out to us and bringing this matter to our attention. We apologize for any inconvenience this may have caused you.
We understand your concerns about sharing your car with Getaround and we strive to ensure that our renters treat vehicles with respect. We have strict guidelines in place for cleanliness and appropriate use.
We appreciate you providing us with clear evidence in the form of pictures and a cleaning receipt. Based on the photos you provided, we can clearly see the excessive pet hair in the vehicle.
After reviewing your request, we will be happy to reimburse you for the cleaning expenses you incurred. We highly value your experience with Getaround and we want to make this right for you.
Please allow us some time to process your request. Once we have reviewed all the details, we will get back to you with the reimbursement process and any necessary steps.
Thank you for your patience and understanding. We hope to resolve this matter as soon as possible and regain your confidence in our platform.
Best regards,
[Your Name]
Getaround Support Team