Hey Getaround, I don't think you should charge me for the parking citation the car got after my trip. I returned the car at 5:30PM on Friday and the ticket was issued on Saturday at 9:00AM. I didn't see the sign because it was dark! The host host should have known there was street cleaning at 9:00AM and moved their car immediately. They should pay for it.
respond to email
Dear [Customer's Name],
Thank you for reaching out to us regarding the parking citation that was issued after your trip. We understand your frustration and apologize for any inconvenience caused.
At Getaround, we strive to ensure that our community members have a positive experience. However, as a peer-to-peer car-sharing platform, it is important to note that both the responsibility of the guest and the host are outlined in our terms and conditions.
According to our policies, it is the responsibility of the guest to return the car in the same condition as it was received, including complying with all parking restrictions and regulations. It is equally the responsibility of the host to provide accurate information regarding any parking limitations related to the car's location.
Although we sympathize with your situation of returning the car after dark and potentially not being able to see the street cleaning sign, we encourage all guests to familiarize themselves with local parking regulations and exercise caution when parking in unfamiliar areas.
Without further information, we are unable to determine if the host was aware of the street cleaning or if the sign was not easily visible. We encourage you to reach out to the host directly and discuss the situation with them. Often, hosts are understanding and willing to assist with such matters.
While we cannot refund or cover the parking citation in this instance, we value your feedback and will use it to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to our support team.
We appreciate your understanding and hope to continue providing you with a seamless car-sharing experience in the future.
Best regards,
[Your Name]
Getaround Support Team