A guest calls in making a claim that an employee discriminated against them. They are extremely angry and making statements that they want the employee fired and they are going to press charges against them. Please provide your response to the guest below. (Please note we need to gather all information about the incident).
Dear [Guest],
Thank you for bringing this matter to our attention. We take all claims of discrimination very seriously, and we are committed to ensuring a fair and inclusive environment for all our guests.
To assist us in investigating this incident thoroughly, we kindly request your cooperation in providing us with more information. Could you please provide a detailed account of what happened, including the date, time, and location of the incident, as well as any witnesses present?
Additionally, it would be helpful if you could share any specific statements or actions made by the employee that you believe constituted discrimination. This will enable us to gather all the necessary facts and take appropriate action in a timely manner.
Please be assured that we will treat this matter with the utmost priority and confidentiality. Our goal is to resolve this issue promptly and ensure that any necessary actions are taken.
Thank you for your understanding and willingness to cooperate. We strive to address all concerns and maintain a safe and welcoming environment for our guests. We look forward to receiving your detailed account so that we can take appropriate action accordingly.
Sincerely,
[Your Name]
[Your Position]
[Your Contact Information]