SECTION B TRUE OR FALSE
1. One of the challenges in understanding organizational behavior is that it addresses issues
that aren’t obvious.
2. Organizational behavior is primarily concerned with group interactions.
3. Turnover is the failure to report to work.
4. Satisfied employees increase customer satisfaction and loyalty because they are more
likely to be friendly, upbeat, and responsive.
5. Individuals try to reconcile differing attitudes and align their attitudes and behavior
so they appear rational and consistent.
6. Cognitive dissonance theory seeks to explain the correlated relationship between the
affective, cognitive, and behavioral components of attitudes.
7. Employees with high self-esteem tend to be more satisfied with their jobs than low selfesteem.
8. Distinctiveness refers to whether an individual displays a behavior in many situations or
whether it’s particular to one situation.
9. If a manager thinks that all attractive employees are also productive employees, the
manager is committing an error based on a halo effect.
10. In the Big Five Model, emotional security was positively related to job performance
1. True
2. False
3. False
4. True
5. True
6. False
7. True
8. True
9. True
10. True