Which of the following would be considered steps to creating good customer service? Choose all that apply.
Responses
Make eye contact and greet a customer to show you are available to provide them service as needed
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
Smile often, if appropriate, or model the emotion that is suitable to the situation
None of the above
Make eye contact and greet a customer to show you are available to provide them service as needed
You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response
Smile often, if appropriate, or model the emotion that is suitable to the situation
The steps to creating good customer service would include:
1. Make eye contact and greet a customer to show you are available to provide them service as needed.
2. You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response.
3. Smile often, if appropriate, or model the emotion that is suitable to the situation.
Therefore, the correct options are:
- Make eye contact and greet a customer
- Have a good understanding of the product or service
- Smile often, if appropriate, or model suitable emotions.
To determine which of the given options would be considered steps to creating good customer service, we can evaluate each option and see if it aligns with the principles of good customer service.
1. Make eye contact and greet a customer to show you are available to provide them service as needed: This is a commonly accepted step in providing good customer service. It shows that you are attentive and ready to assist customers when they need help.
2. You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response: Having a good knowledge of the product or service is crucial for providing effective customer service. It allows you to answer questions accurately and provide helpful recommendations.
3. Smile often, if appropriate, or model the emotion that is suitable for the situation: Smiling and displaying positive body language can create a welcoming and friendly atmosphere, which contributes to good customer service. However, it may not always be appropriate or suitable for every situation.
Given these explanations, options 1 and 2 would be considered steps to creating good customer service. Therefore, the correct answer is:
- Make eye contact and greet a customer to show you are available to provide them service as needed
- You should have a good understanding of the product or service you provide, so that if a customer needs assistance, you are able to deliver a satisfactory response.