People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer unhappy with a service cannot: (1 point) Responses leave a bad review on a service. leave a bad review on a service. ask for a refund on a service. ask for a refund on a service. complain about a service. complain about a service. return a service that has been used.
ask for a refund on a service.
People who sell services often face a harder time dealing with dissatisfied customers because unlike with a product, a customer unhappy with a service cannot ask for a refund on a service. They also cannot return a service that has been used. However, they can still leave a bad review on a service and complain about it.
The correct answer is "return a service that has been used."
In this scenario, a dissatisfied customer who receives a service cannot return it like they could with a product. Let me explain the other answer choices to further clarify:
- "Leave a bad review on a service": While customers can leave bad reviews for services, this option does not represent the fact that customers cannot physically return a service after it has been provided.
- "Ask for a refund on a service": This option implies that customers can request a refund for a service, which is not typically possible. Services are usually consumed immediately, making it difficult to provide a refund after completion.
- "Complain about a service": Customers can indeed complain about a service they were not satisfied with. However, the question is specifically asking about a customer's inability to do a certain action, which is different from expressing dissatisfaction.
So, the most accurate answer is that a customer unhappy with a service cannot return it once it has been used.