A company using an offsite call center to handle its high volume of of calls is reflective of which of the following actions as it pertains to human resource operation
outsourcing
reducing hours
early retirement
restructuring
outsourcing
The action of a company using an offsite call center to handle its high volume of calls reflects the concept of outsourcing in terms of human resource operations.
The action that the company is taking by using an offsite call center to handle its high volume of calls is reflective of "outsourcing" as it pertains to human resource operations.
Outsourcing is the practice of contracting out a business process or service to an external third-party provider, rather than handling it internally within the company. In this case, the company is outsourcing its call center operations to an offsite provider, which means that the call center functions are being handled externally by a separate organization.
To arrive at this answer, I analyzed the description you provided and matched it with the definition and understanding of the term "outsourcing" in the context of human resource operations.