Abigail and Lawrence were hired as customer service representatives the same week. They’ve now been at the job for seven months. Abigail consistently gets positive feedback on her calls, and her call volume is 30% higher than Lawrence’s. Lawrence has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Abigail hopes she won’t be on the phones for more than another year.

Question

Abigail and Lawrence were hired as customer service representatives the same week. They’ve now been at the job for seven months. Abigail consistently gets positive feedback on her calls, and her call volume is 30% higher than Lawrence’s. Lawrence has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Abigail hopes she won’t be on the phones for more than another year.

Use the passage to answer the question.

What is the most likely event that will take place in this situation?

A.
Abigail will become Lawrence’s immediate supervisor.

B.
Lawrence will be asked to give Abigail advice on helping customers.

C.
Abigail will be given a raise, but Lawrence will not.

D.
Lawrence will be given a bonus for getting good feedback from his callers.

Answer 1

B. Lawrence will be asked to give Abigail advice on helping customers.

Answer 2

are doing a unit test or something cause if ur online school teachers go over the lessons and post study guides ya know.

Answer 3

The most likely event that will take place in this situation is that Abigail will be given a raise, but Lawrence will not.

Answer 4

To determine the most likely event that will take place in this situation, we need to analyze the information provided in the passage.

The passage states that Abigail consistently gets positive feedback on her calls and has a higher call volume compared to Lawrence. It also mentions that some customers have said Lawrence could be more helpful, but overall he has received good feedback.

Based on this information, it is unlikely that Abigail will become Lawrence's immediate supervisor (option A) as there is no indication of any change in their roles or hierarchy.

Similarly, there is no mention of Lawrence being asked to give Abigail advice on helping customers (option B).

The passage does not provide any information about raises or bonuses for either Abigail or Lawrence. Therefore, it is not possible to determine if Abigail will be given a raise while Lawrence will not (option C) or if Lawrence will be given a bonus for getting good feedback (option D).

Considering the available information, none of the options can be concluded to be the most likely event that will take place in this situation.