Still upset, you ask to speak to the store owner.the owner was not aware of the problem and disagrees with what the manager has told the clerks to do.the owner assures you the she will take care of the problem and will never happen again.did the clerk have any responsibility to question the managers instructions and why?
Yes, the clerk does have a responsibility to question the manager's instructions. It is important for employees to have a sense of ethical responsibility and to speak up when they believe that something is not right. By questioning the manager's instructions, the clerk could have potentially prevented the problem from occurring in the first place.
Additionally, employees have a responsibility to act in the best interest of the company and its customers. If the clerk had concerns about the manager's instructions, it would have been their duty to communicate those concerns to the appropriate person, such as the store owner or a higher-level manager. This would have allowed for a resolution to be reached before any issues arose.
Yes, the clerk does have a responsibility to question the manager's instructions, particularly if those instructions go against established policies or ethical guidelines. Here are the steps involved in understanding the clerk's responsibility in this situation:
1. Identification of conflicting instructions: When the manager issues instructions that differ from usual procedures or seem to be in violation of company policies, it is important for the clerk to notice and recognize this contradiction.
2. Assessing the potential consequences: The clerk should consider the potential negative outcomes that could arise from following the manager's instructions, such as customer dissatisfaction, harm to the store's reputation, or even legal issues.
3. Seeking further clarification: It is the clerk's responsibility to seek clarity by respectfully questioning the manager's instructions. By doing so, the clerk can ascertain the rationale behind the instructions and confirm if they are indeed appropriate or in line with company policy.
4. Reporting concerns to higher authorities: If the manager's instructions continue to appear improper or violate established policies, the clerk should escalate the issue to higher authorities within the organization, such as the store owner in this case.
By questioning the manager's instructions and expressing concerns, the clerk can help safeguard the interests of the store, its customers, and uphold the values and standards set by the company.